Reply from Relience Customer care.

Dear Customer,

 

In response to your e-mail received at Customer Care, please note that your mail has been forwarded to our concerned department. Our management team will review the same in order to serve you better and they will contact you shortly.

 

Further to your complaint against Reliance Customer Care staff, we have made a note of the same. Please be assured appropriate action will be taken in this regard.

 

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

 

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

 

We appreciate your patience and co-operation in this regard.

 

Regards,

Satyanaryan Mahapatra

Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at customercare@relianceada.com.

Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

 

To,

Customer Care Officer,
Relience Communications,

Inida.



Sir,



I m holding an account or mobile number i.e., 9390053390.



I have subscried for Call blocking services and used the serice and later unsubcribed for that service.



But the call blocking service is getting renewed and Amount of Rs.15 is been deducted off my account monthly.



After noticing the deduction i tried to unsubcribe again. BUT, I m receiving a messages saying, you are already unsubcribed for this service.



Then again, The money for renewal i.e., Rs.15 has been, deducted.



I called customer care service and asked for explination why i got renewed even after unsubscrition to that service.



I was told that , i have caller tune. (which I have unsubcried an year ago or more) but yet that service is active till June 2010.



But I have unsubcribed to this service like year ago. So from that day and till today(please check in this issue), my money is getting deducted. Who is going to bear the loss.



So the Supervicer unsubcribed for caller tune(not for call blocking) and that very supervisor told me that, she placed a request to unsubcribe call blocking service and i be receiving confirmation. Which I did not for considerable amount of days.



Then on 27 /07/210, I received an SMS informing that my call blocking service is pending for renewal on 29th July 2010.



I immedietly called the customer care service on 27the the same day and spoken with 2 Supervisor explaining the problem and they assured me, that i wont get deducted for renewal of Call blocking service. It takes 3 days, Then i corrected, that I be getting deducted in 2 days.



I specifically mentioned that : "What if it deducted, whom shall request my money back".



They told, in that case if my number is renewed for call blocking service, they will revert my money back. I have to contact the day i get my money deducted.



So Today 29/07/2010, I received sms and got deducted Rs.15 again. (confirmed by the executives, supervisor and team lead)



So I called customer care again and spoken to supervisor and he said, they wont give my money back. So I insisted to speak to higher authority, and then later to team lead asked for my money.



Why giving wrong info, Saying they revert my money back and now they will not return my money. After persisting of speaking to higher authority then



She said, I be receiving my money back, ASAP as she placed a request to the back end. I will get my money back ASAP. But When?. When do you really give my money back?



So my question is, If i do not talk to Team lead, they wont give my money back. Since I insisted and spoken to team lead, upon talking to team lead, they will return my money.



Why are they acting this way?



Why I have I have to insist and bug and presist them to give my money back?. Why do not they understand the customer's problem. On first place. Won they verify, on their computers?



But in all this interaction. I never acutally got unsubcribed for call blocking service.



They are following format(for specking with customer) but not interacting with customer. Just repeating the same words and not careful enough to understand customer's agony. (Even the team lead).



They say : " your issue will be taken care ASAP" (Repeated more than 3 times, but no other response). Then I have to insist and make them answer my questions. Why do they give me such treatment. Ignoring everything I got to say.



Please take up my issue and listen to all my calls to customer care and help me.



I kindly request the customer care officer to listen to all my calls and know how much capable, the customer care service personals are. To take care of customer's issue.



I assure you, you be surprised, how they handled my issue.



Personals I have spoken to



1 Team Lead.

4 supervisors.

5 executives.



I will be writing you again, with more update on my call blocking service issue.



Last person, i have spoken to is a supervisor, he has the right probing questions. He told me that, it takes 48 to get my unsubcrition to call blocking service to active and then I be receiving confirmation. (Well i was told the same, by the supervisor one month back , but never got unsubcribed).



I m asking. Why does it took such an amount of time and interaction to handle my issues.?



Why did not, that first executive solved my problem. on the first place?



Why did last personal ( the supervisor) understood the problem. Helped me to clear my issue and given priority to my problem. When previous personals failed.



When I asked please provide the number i have used to block as a call blocking. He is happy to provide.



But the previous supervisor, He said, I have to send SMS to know that number but can not see in the system(computer) and hence he can not provide.



But later, that last person (supervisor) was able to provide me numbers. How is this possible?



Why do they trouble customers, in the way. ?



why one personal was able to provide right info and other prersonal could not.



Why My requested attempts are futile?.



Who is going to take respoinsibilty and take care of my issue.



Why not previous personals, previous supervisors and team lead?.



Please help me with my issued right from the start.



Note : - Our previous interactions are noted on blog site : http://customernightmare.blogspot.com/ at the bottom. I be posting our emails on this blog.



Your's Sincierly

Relience Phone : 9390053390

Andhra Pradesh

Vijayawada.

reply from relience

On 09/01/2008, anada prasad dondapati wrote:

To,
Abhijeet Thakur
Customer Care
Reliance Communications

As for you request, Which is agonising to me to find out and wait for those bugging calls and report to you. Praising

your wonderful customer care, I had collected those numbers and the time I recieved those calls and SMS. So here are the

below

My No,xxxxx which you called and you are on call waiting that time and then you did't even tried again to reach me.

Thats how much you care of your customer. Thank you very much for even trying to call me. You guys are so helpful in helping

me understand how agonisims to complain to you. It is far easy to ignore those SMS and calls. Well since your company don't

care how extreemely time consuming the process of finding SMS and noting down the time and date and its Mind bothere/Bugging

to US. I have my grievience report. I wish I can complain you guys in Customer Forum Court and seek Justice from the Very

Court itself.

Here are the number and yes your replies will be reflected at http://customernightmare.blogspot.com/ Where I m bloging

your replies, please do spend time to read it. May be somebody might be watching.

The numbers are below
56644 time 09:28 date 08/01(Eigth Jan 2008)
51234777 time 11:46 date 07/01(Seventh Jan 2008)
56006 time 10:05 date 01/01(First Jan 2008)
51234123 time 16:39 date 31/12(thirty first December 2007)
57337 time 12:07 date 30/12 (Thirty December 2007)
51234404 time 16:52 date 29 (Twenty nine December 2007)
04030419300 time 12.10 date 07/01(Seven Jan 2008)

So there are your numbers, which I have submitted upon your request. Why did you least care about our woos. Are we not

paying money to get your service, why are you bugging us with your advertisements.

I dont want your special offers, I don't want to win any cars or Bike. I just want to recieve calls and I just want to

make calls. I want nothing more than that. I want send SMS and recieve SMS that are from my friends. Not from your company. I

dont care about your company's special offers. I pay your company to give me service, not want to pay for your

advertisements. Which are useless to me.

so What you going to do about it. Are you going block just those above number I have provided or are you really going to

understand my problem and stop bombarding me with your SMS and call advertisements.

Your SMS or Calls make me stop my work and look or answer you advertising calls.
When I m paying you to give me service, you just give me service, you are not providing me service for free. I pay you.to

give me service. Give that not your advertisements.

In your reply you did't even mentioned any Regrets or Sorry or anything thats shows or tells me that you care for me. I

did mentioned some number and you did even talked about those numbers or informing me that you enquired those numbers.

Instead you reply back that you need time, date as well. Wooooooow nice customer Care. If you get a best custmer care award.

I will be the first guy to vote for you.Your reply tells me that you dont care for me or your customers. I Clearly understood

that. So I know I m throwing rock in to the desert hoping I can hear a sound of water. You are hopeless and helpless. But I

still try.

thank you for you wonderful time.

Cheers for not caring

Peace

Anand

On 31/12/2007, customercare@relianceada.com wrote:

Dear Customer,

We tried contacting you on the numbers provided by you, but were unable to reach you.

In response to your mail regarding activation of Do Not Call (DNC) facility, we would request you to revert back to

us with the following details at the earliest to assist you better.

* Phone number from where customer has received call or SMS. Customer should provide phone number with STD code.

For SMS the complete short code.
* Date of call or message.
* Name of product being promoted (please probe for ICICI Bank credit card, Loans from SBI bank etc.).

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you

can visit our web-site www.reliancecommunications.co.in or, write to us at customercare@relianceada.com or send a fax at

022-3033 6565. You may also call Reliance Customer Care by dialling *369 or 3033 6969 from your Reliance Mobile or by

dialling 022-3033 6969 from any other phone.

Yours sincerely,

Abhijeet Thakur
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change

without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or

privileged. The information is intended to be for the use of the individual or entity named above. If you are not the

intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.

If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Anand Prasad (anandaprasad@gmail.com)
Date: Tuesday, December 18, 2007 12:05 PM
To: customercare@relianceada.com ( customercare@relianceada.com)
Subject: request

Hi,

My number is 9390053390

I have the compliant no. 60615364

I have spokent to Mr. Jai, and Miss anitha and the supervisor Mr. Kumar.

I have a problem, where i wish not recieve any calls or sms or any 3rd party vendor.

My DNT has been actived on 8th decmber after 45 days waiting.

Again I recieved calls and I do not wished for it.

When I spoke to call center executives and try to resolve it, the supervisor is helping but he is demanding the

numbers.

Since the set LG model RD300F09,

is not allowing me to go to call history while I m on call, I was unable to provide the number that has been

requested by the supervisor Mr. Kumar.

My conversation has been recorded. Please listen to it and resolve my problem.

The calls are a big problem for me.

Mr. Kumar seems to get very excited since I remarked his efficiency as a supervisor.

Now, my request is,

Is relience really taking care of the customer's need through their call centers.

If yes, why my problem is not resolved.

Yes I can provide the number

04030580566
9324585399
04030419300


There is a 4 digit number also.

I am unable to provide these numbers to the supervisor Mr.kumar coz the set has no option to go the call history.

Now he mentioned that the higher authority people will take care of it. Who is the highest person I have to speak to

, To get my problem resolved.

I just wish to make my calls, recive my calls.

No adverisement or SMS from any other advertising agencies of relience. Promoting relience products.

But the call is very hot and the supervisor has used the TONE to address me.

I have choosen to stop using relience number from 24th feb 2008. Thats the expiry date of incoming validity.

I wish you had resloved my problem. since you are not able to do so.

this is me.

Lets see how well relience will take care of their customers.

This mail will be posted on all the indian forums. If you reply I will post that reply on those forums as well.

Have a great day.

Thanks for reading my mail.

Peace

Anand
xxxxxxxxxxxxxxx

Best Customer Care

Well, which Mobile Telecom company offers the best customer care in INDIA. Is it (A.) Airtel, (B). Bsnl, (C.) Idea, (D.) Tata, (E.) Relience, (F.) Vodafhone.
Well my experience with
Hutch(Now Vodaphone): as a customer is allways satisfactory.
Airtel: They did even care if I was there.
Reliance : Treat us like we are Unimportant and force us to listen to them, Even if you call their Customer care number *369. They Make you listen to what they say, not What we say.
Idea : Not bad
Tata : No Idea
Bsnl : We dont care, we are the God in Telecom Industry, Bow to us type of Mentality.
Thats about mobile world, If you go to other products and services you , I know there will be a pile of complaint against all the companies.
My Question is Whom do we seek for help, These lawyer will eat our money, never let the Case move forward. Who will be our God to hear our sad stories and get them sloved. Is there any Govt. Body on this Subject. If there is where are they?. If I find one, I sure will put them here.

Will come more later

customer's nightmare

Hello and welcome to the blog where, you can share your frustrastion with the companies and share your bad customer care. Your experience, the way you are treated on the phone, or when you visit the companies out lets.

Let me begin my story.
the below is the mail that I have sent to Relience company, I wish it to resolve.

Please do share your experience or your nightmares as a customer. The problems that are not resoved by the companies.

I want to listen/share to all your compliants. Atleats I can be your good listener.

Call starts
kumar
customercare@relianceada.com

Hi,

My number is xxxxxxxxxx

I have the compliant no. 60615364

I have spoken to Mr. Jai, and Miss anitha and the supervisor Mr. Kumar.

I have a problem, where i wish not recieve any calls or sms or any 3rd party vendor.

My DNT has been actived on 8th decmber after 45 days waiting.

Again I recieved calls and I do not wished for it.

When I spoke to call center executives and try to resolve it, the supervisor is helping but he is demanding the numbers.

Since the set LG model RD300F09,

is not allowing me to go to call history while I m on call, I was unable to provide the number that has been requested by the supervisor Mr. Kumar.

My conversation has been recorded. Please listen to it and resolve my problem.

The calls are a big problem for me.

Mr. Kumar seems to get very excited since I remarked his efficiency as a supervisor.

Now, my request is,

Is relience really taking care of the customer's need through their call centers.

If yes, why my problem is not resolved.

Yes I can provide the number

04030580566
9324585399
04030419300


There is a 4 digit number also.

I am unable to provide these numbers to the supervisor Mr.kumar coz the set has no option to go the call history.

Now he mentioned that the higher authority people will take care of it. Who is the highest person I have to speak to , To get my problem resolved.

I just wish to make my calls, recive my calls.

No adverisement or SMS from any other advertising agencies of relience. Promoting relience products.

But the call is very hot and the supervisor has used the TONE to address me.

I have choosen to stop using relience number from 24th feb 2008. Thats the expiry date of incoming validity.

I wish you had resloved my problem. since you are not able to do so.

this is me.

Lets see how well relience will take care of their customers.

This mail will be posted on all the indian forums. If you reply I will post that reply on those forums as well.

Have a great day.

Thanks for reading my mail.

Peace