To,
Customer Care Officer,
Relience Communications,
Inida.
Sir,
I m holding an account or mobile number i.e., 9390053390.
I have subscried for Call blocking services and used the serice and later unsubcribed for that service.
But the call blocking service is getting renewed and Amount of Rs.15 is been deducted off my account monthly.
After noticing the deduction i tried to unsubcribe again. BUT, I m receiving a messages saying, you are already unsubcribed for this service.
Then again, The money for renewal i.e., Rs.15 has been, deducted.
I called customer care service and asked for explination why i got renewed even after unsubscrition to that service.
I was told that , i have caller tune. (which I have unsubcried an year ago or more) but yet that service is active till June 2010.
But I have unsubcribed to this service like year ago. So from that day and till today(please check in this issue), my money is getting deducted. Who is going to bear the loss.
So the Supervicer unsubcribed for caller tune(not for call blocking) and that very supervisor told me that, she placed a request to unsubcribe call blocking service and i be receiving confirmation. Which I did not for considerable amount of days.
Then on 27 /07/210, I received an SMS informing that my call blocking service is pending for renewal on 29th July 2010.
I immedietly called the customer care service on 27the the same day and spoken with 2 Supervisor explaining the problem and they assured me, that i wont get deducted for renewal of Call blocking service. It takes 3 days, Then i corrected, that I be getting deducted in 2 days.
I specifically mentioned that : "What if it deducted, whom shall request my money back".
They told, in that case if my number is renewed for call blocking service, they will revert my money back. I have to contact the day i get my money deducted.
So Today 29/07/2010, I received sms and got deducted Rs.15 again. (confirmed by the executives, supervisor and team lead)
So I called customer care again and spoken to supervisor and he said, they wont give my money back. So I insisted to speak to higher authority, and then later to team lead asked for my money.
Why giving wrong info, Saying they revert my money back and now they will not return my money. After persisting of speaking to higher authority then
She said, I be receiving my money back, ASAP as she placed a request to the back end. I will get my money back ASAP. But When?. When do you really give my money back?
So my question is, If i do not talk to Team lead, they wont give my money back. Since I insisted and spoken to team lead, upon talking to team lead, they will return my money.
Why are they acting this way?
Why I have I have to insist and bug and presist them to give my money back?. Why do not they understand the customer's problem. On first place. Won they verify, on their computers?
But in all this interaction. I never acutally got unsubcribed for call blocking service.
They are following format(for specking with customer) but not interacting with customer. Just repeating the same words and not careful enough to understand customer's agony. (Even the team lead).
They say : " your issue will be taken care ASAP" (Repeated more than 3 times, but no other response). Then I have to insist and make them answer my questions. Why do they give me such treatment. Ignoring everything I got to say.
Please take up my issue and listen to all my calls to customer care and help me.
I kindly request the customer care officer to listen to all my calls and know how much capable, the customer care service personals are. To take care of customer's issue.
I assure you, you be surprised, how they handled my issue.
Personals I have spoken to
1 Team Lead.
4 supervisors.
5 executives.
I will be writing you again, with more update on my call blocking service issue.
Last person, i have spoken to is a supervisor, he has the right probing questions. He told me that, it takes 48 to get my unsubcrition to call blocking service to active and then I be receiving confirmation. (Well i was told the same, by the supervisor one month back , but never got unsubcribed).
I m asking. Why does it took such an amount of time and interaction to handle my issues.?
Why did not, that first executive solved my problem. on the first place?
Why did last personal ( the supervisor) understood the problem. Helped me to clear my issue and given priority to my problem. When previous personals failed.
When I asked please provide the number i have used to block as a call blocking. He is happy to provide.
But the previous supervisor, He said, I have to send SMS to know that number but can not see in the system(computer) and hence he can not provide.
But later, that last person (supervisor) was able to provide me numbers. How is this possible?
Why do they trouble customers, in the way. ?
why one personal was able to provide right info and other prersonal could not.
Why My requested attempts are futile?.
Who is going to take respoinsibilty and take care of my issue.
Why not previous personals, previous supervisors and team lead?.
Please help me with my issued right from the start.
Note : - Our previous interactions are noted on blog site : http://customernightmare.blogspot.com/ at the bottom. I be posting our emails on this blog.
Your's Sincierly
Relience Phone : 9390053390
Andhra Pradesh
Vijayawada.
