To,
Abhijeet Thakur
Customer Care
Reliance Communications
As for you request, Which is agonising to me to find out and wait for those bugging calls and report to you. Praising
your wonderful customer care, I had collected those numbers and the time I recieved those calls and SMS. So here are the
below
My No,xxxxx which you called and you are on call waiting that time and then you did't even tried again to reach me.
Thats how much you care of your customer. Thank you very much for even trying to call me. You guys are so helpful in helping
me understand how agonisims to complain to you. It is far easy to ignore those SMS and calls. Well since your company don't
care how extreemely time consuming the process of finding SMS and noting down the time and date and its Mind bothere/Bugging
to US. I have my grievience report. I wish I can complain you guys in Customer Forum Court and seek Justice from the Very
Court itself.
Here are the number and yes your replies will be reflected at http://customernightmare.blogspot.com/ Where I m bloging
your replies, please do spend time to read it. May be somebody might be watching.
The numbers are below
56644 time 09:28 date 08/01(Eigth Jan 2008)
51234777 time 11:46 date 07/01(Seventh Jan 2008)
56006 time 10:05 date 01/01(First Jan 2008)
51234123 time 16:39 date 31/12(thirty first December 2007)
57337 time 12:07 date 30/12 (Thirty December 2007)
51234404 time 16:52 date 29 (Twenty nine December 2007)
04030419300 time 12.10 date 07/01(Seven Jan 2008)
So there are your numbers, which I have submitted upon your request. Why did you least care about our woos. Are we not
paying money to get your service, why are you bugging us with your advertisements.
I dont want your special offers, I don't want to win any cars or Bike. I just want to recieve calls and I just want to
make calls. I want nothing more than that. I want send SMS and recieve SMS that are from my friends. Not from your company. I
dont care about your company's special offers. I pay your company to give me service, not want to pay for your
advertisements. Which are useless to me.
so What you going to do about it. Are you going block just those above number I have provided or are you really going to
understand my problem and stop bombarding me with your SMS and call advertisements.
Your SMS or Calls make me stop my work and look or answer you advertising calls.
When I m paying you to give me service, you just give me service, you are not providing me service for free. I pay you.to
give me service. Give that not your advertisements.
In your reply you did't even mentioned any Regrets or Sorry or anything thats shows or tells me that you care for me. I
did mentioned some number and you did even talked about those numbers or informing me that you enquired those numbers.
Instead you reply back that you need time, date as well. Wooooooow nice customer Care. If you get a best custmer care award.
I will be the first guy to vote for you.Your reply tells me that you dont care for me or your customers. I Clearly understood
that. So I know I m throwing rock in to the desert hoping I can hear a sound of water. You are hopeless and helpless. But I
still try.
thank you for you wonderful time.
Cheers for not caring
Peace
Anand
On 31/12/2007, customercare@relianceada.com
Dear Customer,
We tried contacting you on the numbers provided by you, but were unable to reach you.
In response to your mail regarding activation of Do Not Call (DNC) facility, we would request you to revert back to
us with the following details at the earliest to assist you better.
* Phone number from where customer has received call or SMS. Customer should provide phone number with STD code.
For SMS the complete short code.
* Date of call or message.
* Name of product being promoted (please probe for ICICI Bank credit card, Loans from SBI bank etc.).
Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you
can visit our web-site www.reliancecommunications.co.in or, write to us at customercare@relianceada.com or send a fax at
022-3033 6565. You may also call Reliance Customer Care by dialling *369 or 3033 6969 from your Reliance Mobile or by
dialling 022-3033 6969 from any other phone.
Yours sincerely,
Abhijeet Thakur
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change
without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or
privileged. The information is intended to be for the use of the individual or entity named above. If you are not the
intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.
If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Anand Prasad (anandaprasad@gmail.com)
Date: Tuesday, December 18, 2007 12:05 PM
To: customercare@relianceada.com ( customercare@relianceada.com)
Subject: request
Hi,
My number is 9390053390
I have the compliant no. 60615364
I have spokent to Mr. Jai, and Miss anitha and the supervisor Mr. Kumar.
I have a problem, where i wish not recieve any calls or sms or any 3rd party vendor.
My DNT has been actived on 8th decmber after 45 days waiting.
Again I recieved calls and I do not wished for it.
When I spoke to call center executives and try to resolve it, the supervisor is helping but he is demanding the
numbers.
Since the set LG model RD300F09,
is not allowing me to go to call history while I m on call, I was unable to provide the number that has been
requested by the supervisor Mr. Kumar.
My conversation has been recorded. Please listen to it and resolve my problem.
The calls are a big problem for me.
Mr. Kumar seems to get very excited since I remarked his efficiency as a supervisor.
Now, my request is,
Is relience really taking care of the customer's need through their call centers.
If yes, why my problem is not resolved.
Yes I can provide the number
04030580566
9324585399
04030419300
There is a 4 digit number also.
I am unable to provide these numbers to the supervisor Mr.kumar coz the set has no option to go the call history.
Now he mentioned that the higher authority people will take care of it. Who is the highest person I have to speak to
, To get my problem resolved.
I just wish to make my calls, recive my calls.
No adverisement or SMS from any other advertising agencies of relience. Promoting relience products.
But the call is very hot and the supervisor has used the TONE to address me.
I have choosen to stop using relience number from 24th feb 2008. Thats the expiry date of incoming validity.
I wish you had resloved my problem. since you are not able to do so.
this is me.
Lets see how well relience will take care of their customers.
This mail will be posted on all the indian forums. If you reply I will post that reply on those forums as well.
Have a great day.
Thanks for reading my mail.
Peace
Anand
xxxxxxxxxxxxxxx
No comments:
Post a Comment